Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information generated automatically when you access or use our services.

3. How We Use Your Information

We use the collected information for the following legitimate purposes:

• To provision, maintain, and optimize our event management, ticketing, and voting services.
• To authenticate user identity and prevent unauthorized access.
• To send transactional messages, including ticket delivery, voting confirmations, OTP change requests, and receipts.
• To facilitate nominee verification and ensure contest integrity through secure confirmation codes.
• To detect, investigate, and prevent fraudulent transactions, spam, and platform abuse.
• To comply with applicable legal and financial compliance obligations.

4. How We Share Your Information

We respect your privacy and do not sell your personal data. We only share information in the following limited circumstances:

• Event Organizers: When you register for an event or purchase a ticket, the event organizer receives attendee details (e.g., ticket holder name, email, check-in status) required for event administration.
• Service Providers: Trusted third-party vendors who assist us in operating our platform, including cloud hosting, email delivery (e.g., Gmail), telecom USSD gateways, and payment processing (e.g., Paystack). All service providers are bound by strict confidentiality and data protection obligations.
• Legal & Safety Compliance: When required by law, subpoena, or in good faith belief that disclosure is reasonably necessary to protect the rights, property, or safety of users or the public.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical safeguards designed to protect personal data against accidental loss, unauthorized access, alteration, and disclosure. Sensitive tokens, passwords, and sessions are encrypted using secure cryptographic standards (such as bcrypt and JWTs).

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, maintain accurate financial records, resolve disputes, and enforce our agreements.

6. Your Rights & Choices

Depending on your jurisdiction, you have specific rights regarding your personal information:

• Access & Correction: You may review and update your account details directly from your profile settings.
• Nominee Approvals: Nominees retain control over public profiles via their private Confirmation Code, requiring consent before edits or deletions take effect.
• Account Deletion: You may request the deletion of your account and associated personal data by contacting our support team.
• Opt-Out: You may opt out of non-essential marketing emails by using the unsubscribe link included in such messages.

7. Cookies & Tracking

We use essential cookies and session storage necessary to keep you securely signed in, remember your preferences, and process transactions. We do not use intrusive third-party cross-site tracking cookies.

8. Children's Privacy

Our services are not directed to individuals under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take immediate steps to delete such data.

9. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our legal obligations, platform features, or operational practices. The updated version will be indicated by an updated “Last updated” date at the top of this page.